Consumer Psychology On The Web – Marketing & Sales Management

I was speaking with a prospective customer last week, and she unloaded a couple of Site problems on me.

She said, “Rick, we’ve a great deal of people on our site each day, however they don`t call plus they don`t complete the contact page. We`re sitting over right here racking our human brain because we simply can`t find out why.”

THEREFORE I asked her a few questions about the net site`s duplicate. (That`s usually an excellent place to start.)

She said, “Oh, we’ve a great deal of copy. We discuss our personnel and how longer we`ve experienced business. We discuss our providers and every one of the things we do.”


And problem number 1 surfaced. Her Site duplicate was written regardless of the buyer. They talk an excessive amount of (and just) about themselves.

To be effective, Site duplicate must address the buyer. And understanding the customer`s mindset and purchasing motivation is the easiest way to convert visitors into clients (or leads).

Customer psychology is loosely thought as focusing on how consumers think, experience, justify, and decide among buy alternatives. And an internet site could be a powerful device used to impact that purchase decision.

Let`s have a closer look…

Consumers have got a “what`s in it all for me personally” mentality. They are even more likely to buy (or connect to an internet site) only once they think, experience, see and know how the featured service or product can help make their life or work easier.

So how carry out you realize the mindset of potential customers and develop influential Site copy,

Focus on your existing customers.

Conduct several interviews. Discover out why they bought from you and uncover the elements that influenced his / her buying decision.

Don`t end there. Ask great queries when talking with potential customers. Discover what they search for in a brand or provider. You`d be astonished at just how much you will learn.

Take the most frequent elements and wrap your products and companies around their needs. Focus on the benefits addressing only the buyer.

Remember, consumers don`t value you or how great your business is. Stay away from what “we” and “us” an excessive amount of. Focus on using and crafting your message around the term “you.”

We understand using the term “you” is known as poor business writing, but online copy isn’t an annual record or a corporate memo. THE NET is a one-on-one conversation tool. Benefit from it.

Picture this…

Would you spend one hour taking about yourself in third person throughout a sales meeting, Your prospective customer would drift off — or even worse — they`d most likely get right up and leave.

If you`re having difficulty with online sales and capturing leads, start by modifying your home page copy. Just make sure you learn how to calculate home page effectiveness and monitor improvements.

Leave a Reply

Your email address will not be published.